We have a 30-day return policy. You have 30 days after receiving your item to request a return, provided the item is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

It is important to inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

Certain types of items cannot be returned, including custom products, and personal care goods. Please contact us if you have questions about a specific item.

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you wish to acquire.

Yes, we offer international shipping. However, please be aware that shipping times and costs may vary based on the destination. For specific inquiries regarding international orders, please contact us directly.

You can reach us via email at info@onyxhomedecor.com or by phone at 1-888-592-6102. Our customer service team is available to assist you with any inquiries you may have.